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Nine-year-old Aussie ballet prodigy scores full New York scholarship

<p>A talented nine-year-old is heading to New York City, after scoring a full scholarship to a prestigious ballet school. </p> <p>Malcolm Doyle's dad Nick said he and his wife knew their son had a talent for dance from a young age, and could not be more proud of the international attention his dancing has garnered.</p> <p>"He's been doing really well here in Australia and since last year, there's been a bit of a focus from overseas," Nick told <em><a href="https://9now.nine.com.au/today/aussie-billy-elliot-nine-year-old-ballet-prodigy-scores-scholarship-to-prestigious-new-york-academy/4e3fdf08-3fb7-41a4-89df-eb6ee4b58095" target="_blank" rel="noopener">Today</a></em>.</p> <p>"He got brought in to do an audition for Chicago's A and A Ballet, who were doing a world broadcast for auditions and from there, we just started to get a bit of interest."</p> <p>"And then this year, we let him do the auditions for the Royal Ballet and he ended up in Hong Kong over Easter."</p> <p>From there, Nick said the American Ballet Theatre in New York got in contact and offered Malcolm a scholarship. </p> <p>Malcolm ultimately turned down the offer and signed with another NYC school, the Ellison Theatre, who offered the youngster a full ride. </p> <p>The family are currently saving up to buy flights over to the US to check out the school, with Nick saying they will do anything and everything to support their son's dream. </p> <p>"It's taking quite a bit of the funds out of my bank account, but the love he's got for dancing, you can't stop him and even if we wanted to, I mean we get home after he's had a full day of dance and he's still dancing around the house," Nick said.</p> <p>Malcolm's dad has a performing arts background and his mum is also a classically trained ballerina and teacher, so Nick said Malcolm was either going to inherit the genes or "end up having three left feet".</p> <p>"He went and saw a production by the Queensland Ballet on the weekend, which he had never seen before and he walked out with half the choreography memorised in his head and trying to reproduce it.," Nick said.</p> <p>After being dubbed "Australia's own Billy Elliot", the Today hosts asked Malcom what it is he loves so much about dancing.</p> <p>"It makes me feel really excited and it's so amazing for me, the feeling I get when I dance," Malcolm said.</p> <p><em>Image credits: Today  </em></p>

Music

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Arrests made over Aussie surfers missing in Mexico

<p>Police in Mexico have arrested two men and one woman in connection to the disappearance of two Aussie brothers who went missing while on a surfing trip. </p> <p>Jake and Callum Robinson, originally from Perth, were travelling with an American friend in Baja California in Mexico's north-west, near the city of Tijuana when they were last seen. </p> <p>The trio failed to check into their accommodation <span style="font-family: abcsans, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;">in the city of Rosarito, as their mother put sounded the alarm on social media to help find her boys. </span></p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">"They have not contacted us since April 27 … they are travelling with another friend; an American citizen," she wrote on a local Baja Facebook group.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">"Callum is a Type 1 diabetic so there is also a medical concern. Please contact me if you have seen them or know their whereabouts."</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">In the days after news of their disappearance broke, Baja California Attorney-General María Elena Andrade Ramírez has confirmed that three people have been arrested in connection to the case.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">A 23-year-old woman was arrested along with two men, as one of the brother's mobile phones was found in the woman's possession. </p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">"That is actually how [the three people] were found," local journalist Oliver Quintero told <a href="https://www.abc.net.au/news/2024-05-03/missing-surfers-jake-callum-robinson-mexico/103799272" target="_blank" rel="noopener"><em>ABC Radio Perth</em></a>.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">"The police were able to track the GPS on one of the phones and that's how they got the lady – she was the one who had the phone and was with the other two gentlemen."</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">The car the trio had been travelling in was also found burnt out on a ranch south of the city of Ensenada, where they had been camping out close to a popular surfing spot. </p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">Prime Minister Anthony Albanese said he was hopeful a local search would result in a positive outcome.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">"We certainly hope these brothers are found safely but there is real concern about the fact that they've gone missing," he said.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;">While Baja California is one of the most dangerous areas of Mexico due to organised crime and rampant presence of drug cartels, there is no evidence that the brothers' disappearance is linked to organised crime.</p> <p class="paragraph_paragraph___QITb" style="font-size: 16px; box-sizing: border-box; margin-bottom: 1rem; font-family: abcsans, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;"><em>Image credits: Facebook </em></p>

Caring

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Why millions of Aussies are falling behind on superannuation savings

<p>Millions of Aussies are falling behind on their superannuation savings, with nearly one in two Australians on track for a grim retirement. </p> <p>According to research from superannuation and investments company Vanguard, this huge number of Australians have no idea how much they are playing in fees to their super funds, which can greatly impact how much you have in savings when your retirement day comes. </p> <p>“We are coming up against a stubborn statistic in our retirement research again this year — almost one in two Australians still don’t know what they pay in super fees,” Vanguard Investments Australia managing director Daniel Shrimski said.</p> <p>Also adding to the confusion of how much is needed for comfortable gold year is different companies sharing conflicting numbers on what figures to strive for in your superannuation.</p> <p>Superannuation consultancy company Australian Retirement Trust’s latest research shows the average superannuation balance for someone age 35 to 44 is $92,700, however this should be closer to $156,000 to be on track for a “comfortable retirement”.</p> <p>The average worker aged 55 to 64 has $285,900 in super but a 60-year-old needs close to $453,000 in retirement savings, ART said.</p> <p>“In the past 12 months, only one in five of us has checked our super balance,” Australian Retirement Trust executive general manager Anne Fuchs said, adding 70 per cent of Australians feel they don’t have enough money to retire on.</p> <p>“We talk to members all the time who have reached the end of their working life full of regret, wishing they had done something earlier. Australia has a monster problem whereby not enough of us are engaging with our super."</p> <p>“The earlier you start paying attention and understanding how your money is invested ... then you’ll really be able to finish work and put your feet up.”</p> <p>Financial consultancy Link Wealth director and financial adviser Joshua Lee told <a href="https://7news.com.au/news/new-research-shows-aussie-superannuation-savings-falling-short-of-retirement-needs--c-14507773" target="_blank" rel="noopener"><em>7News</em></a> that one of the most important tips for Australians is to take notice and understand their superannuation payments and what they pay in fees.</p> <p>“Take notice of what your account is doing,” he said.</p> <p>“Look at your statement when it comes in every year so you can understand what fees are being deducted from your account because that will have an impact on how much money you have come retirement.”</p> <p><em>Image credits: Shutterstock </em></p>

Retirement Life

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Aussie cruising fanatics share their top cruise tips

<p dir="ltr">An Aussie couple who are dedicated to cruising have shared their top tips to keep in mind before setting sail. </p> <p dir="ltr">Marty and Jessica Ansen are about to set off on their 130th cruise and have made headlines around the world for their devotion to spending most of their lives at sea.</p> <p dir="ltr">Together they have sailed roughly 770,000 nautical miles over more than 2,300 days on board, which equates to more than six years spent at sea.</p> <p dir="ltr">The Brisbane grandparents, both 77, have just headed off on their tenth trip around the globe, which is also their 52nd consecutive cruise adventure. </p> <p dir="ltr">During all their time spent at seas, the Ansens have learned a thing or two about life onboard, and have shared their top ten tips to make time on a cruise ship as smooth sailing as possible.</p> <p dir="ltr">Their number one tip for cruise travellers is to take a backup credit or debit card, as Marty told<em> <a href="https://travel.nine.com.au/cruising/cruise-tips-couple-princess-cruises-marty-and-jessica-ansen-australia/c61281dd-c47a-41bf-b166-608b581eccdf" target="_blank" rel="noopener">9Travel</a></em>, "Replacing a lost or stolen card while overseas is not for the fainthearted."</p> <p dir="ltr">The Ansens recommend making a clear and legible copy of your passport, as consulates find it a lot easier if you can provide a copy ready to go when you disembark.</p> <p dir="ltr">After all their years at sea, Marty and Jessica are pro-packers, and recommend wearing all your heaviest clothing when you check in to better adhere to a strict weight limit. </p> <p dir="ltr">"Jessica and I have one piece of luggage, usually under 20kg," Marty said.</p> <p dir="ltr">"We also each have one bag of hand luggage. Going on board, regardless of weather, I wear my heaviest clothing."</p> <p dir="ltr">When it comes to packing, they also advise leaving your toiletries at home. </p> <p dir="ltr">"Leave consumables like shampoo, conditioner, toothpaste and any creams and potions at home as Princess (cruise line) provides basic toiletries and anything you do need can be bought at the first port," Marty said.</p> <p dir="ltr">Marty and Jessica also recommend packing all your essentials in your hand luggage, as it can often take a while for your checked bags to arrive in your cruise ship cabin. </p> <p dir="ltr">"Place all jewellery, passports, visas, medication money and credit/debit cards in your hand luggage for easy retrieval," Marty said.</p> <p dir="ltr">Marty said one thing every traveller must check before setting sail is what electrical connection is used onboard. </p> <p dir="ltr">"Check what electrical connection is used onboard and have the right adapter ready to charge your devices,' Marty said.</p> <p dir="ltr">Many ships have American and European plug points, while newer ones may have USB connections too.</p> <p dir="ltr">When it comes to bringing medications, the Ansens said you should always bring extras, as well as the required paperwork.</p> <p dir="ltr">"As an extra precaution carry copies of scripts so that if you do run out or lose your medications it will be easier to prove what you need to overseas pharmacies or doctors," Marty said.</p> <p dir="ltr">Lastly, like any overseas adventure, the Ansens said it is important to always have travel insurance, and to make copies of your policy. </p> <p dir="ltr"><em>Image credits: X (Twitter)</em></p>

Cruising

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Tragic update on young Aussie Taylor Swift fan

<p>Nine-year-old Scarlett Oliver travelled all the way to Sydney from Perth to see Taylor Swift live, and to her surprise, she was chosen to receive gifts and a hat from the pop star as part of the iconic performance of her hit single <em>22</em>. </p> <p>The two even shared a big hug and the sweet moment went viral on social media. </p> <p>Scarlett was living with an aggressive form of brain cancer known as high-grade glioma, and now, just weeks after meeting her favourite singer,  Scarlett’s father took to social media to share a devastating update.</p> <p>“My Angel, so strong, so brave, so beautiful," Paul announced his daughter's passing on Instagram. </p> <p>"Nothing will ever be the same again.</p> <p>"Don’t forget me and please find a way to let me know you are OK.</p> <p>"Goodnight baby, I love you – Dad."</p> <p>"It’s just not fair,” he concluded the post. </p> <p>Scarlett died just days away from her 10th birthday on May 7. </p> <p>Earlier this month, Scarlett's father shared that his “beautiful” daughter was not doing well and likely had “weeks rather than months” left.</p> <p>He shared that she had spent most of her school holidays in hospital due to complications with her feeding tube, vomiting and "extreme tiredness". </p> <p>“Last night after discharge from hospital she suffered a significant seizure and was rushed to hospital via ambulance,” he wrote. </p> <p>Tributes are flowing in from fellow Swifties who shared their condolences on Instagram. </p> <p>“You were bigger than the whole sky …” one fan wrote, quoting the lyrics to a Taylor Swift song.</p> <p>“We all grieve for you and with you. May she rest in peace, free of pain and illness,” wrote another.</p> <p>“She touched so many hearts,” added a third. </p> <p><em>Image: Getty/ Don Arnold</em></p>

Caring

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"Big one for shenanigans": Aussie larrikin paddles a giant pumpkin down a river

<p>In potentially the most Aussie story ever and a suspected world first, one bloke has pinched his mate's award-winning pumpkin to turn into a paddle boat and sail down the Tumut River. </p> <p>The enormous pumpkin was grown by farmer Mark Peacock, who grew the vegetable to a whopping 407kg and would regularly post updates on the gourd's growing progress on Facebook. </p> <p>The pumpkin even earned a fitting name, Tormund after a character in Game of Thrones, and was used to feed his livestock.</p> <p>After the pumpkin had served its purpose, Peacock's friend and local canoe club commodore Adam Farquharson saw a once in a lifetime opportunity. </p> <p>Sporting a sailor hat and pipe, he navigated the hollowed-out pumpkin, dubbed ‘Cinderella’, down the Tumut River in New South Wales’ Riverina region, much to the amusement of bystanders.</p> <p>“Barry Humphries said that he’s a big fan of the unnecessary, and I am too. I’m a big one for shenanigans,” he told <em><a title="www.abc.net.au" href="https://www.abc.net.au/news/2024-04-16/man-turns-mammoth-400kg-pumpkin-into-a-canoe/103708438">ABC Riverena</a></em><a title="www.abc.net.au" href="https://www.abc.net.au/news/2024-04-16/man-turns-mammoth-400kg-pumpkin-into-a-canoe/103708438">.</a></p> <p>While initially surprised by Farquharson’s antics, Mr Peacock acknowledged that it was characteristic of his friend’s sense of humour to do something out of the ordinary to make people smile. </p> <p>“He’s really hilarious. But he’s random, occasionally,” he said.</p> <p>“I intentionally grew this as a family project and then started doing Facebook updates every week.”</p> <p>For Mr Farquharson, the voyage was simply about enjoying himself and giving locals an opportunity for a laugh. </p> <p>Farquharson joked about potential future exploits but remained grounded about his brief moment of fame as “Popeye the Pumpkin Man.” </p> <p>“I think the worldwide fame will wear off pretty soon. I won’t end up like Taylor Swift. I’ll just get back to life as normal,” he said.</p> <p>Reflecting on the unusual journey, Mr Farquharson humorously considered preserving the pumpkin as a national curiosity by placing it on a pedestal among Australian sporting royalty. </p> <p>“It was a sad moment. I did jokingly say to my wife that I should petition the prime minister to have it preserved and put next to Phar Lap’s heart at the National Museum,” he told the <em>ABC</em>.</p> <p>“She thought I was an idiot.”</p> <p><em>Image credits: Facebook</em></p>

Domestic Travel

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Kochie's warning for every Aussie parent

<p>Australian finance expert David Koch has warned parents to think twice before offering financial assistance to their adult children who are thinking of buying their first home. </p> <p>With many young Australians looking to buy property turning to the “Bank of Mum and Dad” for financial help, Kochie has advised parents to approach this with caution, structured agreements, and clear communication, to reduce the risks and protect both parties involved. </p> <p>“The Bank of Mum and Dad provided $2.7 billion to their adult children to buy property over the past year," the finance expert said on his latest column in <em>The Nightly</em></p> <p>He encouraged a structured approach to navigating the common intergenerational finance practice, and added that financial assistance from parents has become a significant player in the housing market. </p> <p>“If it was an actual bank, it would be somewhere between the fifth and ninth biggest mortgage lender," he said, referring to an estimation by the Productivity Commission. </p> <p>He then warned against the casual approach that is often taken, saying: “We all want to help our kids … But the question is what that help looks like.”</p> <p>“Treat the loan as a business transaction and draw up a formal agreement between each party outlining the terms of the deal, including a set repayment schedule,” he emphasised. </p> <p>Kochie also drew attention to the University of Newcastle’s findings on the increased risk of financial elder abuse associated with parental assistance.</p> <p>“Borrowing from the Bank of Mum and Dad encourages ageist attitudes, which leads to kids financially abusing their parents," he quoted the study. </p> <p>He then differentiated the different forms of financial assistance, explaining the difference between gifts, loans, and guarantees. </p> <p>“If your child is married or in a de facto relationship and it ends, gifts will usually be considered part of the family assets and divided up in court,” he warned. </p> <p>He also offered guidance on parental investments in entrepreneurial ventures, advising parents to “think of your role as that of a regular investor."</p> <p><em>Image: news.com.au </em></p>

Money & Banking

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Aussie billionaire's ambitious mission to recover family remains

<p>Australia's richest man is undertaking an ambitious mission to bring the remains of a long-lost loved one home, to keep a promise he made to his father before he died. </p> <p>Andrew 'Twiggy' Forrest's uncle was one of many Australians who died during the conflict in Papua New Guinea in the 1940s. </p> <p>David Forrest was shot down piloting his RAAF Beaufort bomber into an attack on a Japanese-held airstrip at Gasmata in Papua New Guinea in 1943.</p> <p>The loss has haunted the family ever since, as David's remains were never found. </p> <p>"[We] got the letter, from the king in those days, saying that uncle David was missing and presumed killed in action," Twiggy told <a href="https://9now.nine.com.au/a-current-affair/aussie-billionaire-andrew-twiggy-forrests-search-to-find-loved-ones-lost-in-world-war-ii/9c042a41-c3d1-4b73-af6e-af40c983b81b" target="_blank" rel="noopener"><em>A Current Affair</em></a>. </p> <p>"Dad went through extreme emotions and grief and since that day he never cried for the rest of his life.</p> <p>"For the next 80 years he couldn't shed a tear it was just overwhelming for him."</p> <p>Twiggy's dad Donald had long said he wanted to hold his brother's dog tags before he died, but after passing away last year at the age 95, he was unable to fulfil his final wish. </p> <p>"Unfortunately we lost dad six months ago so I haven't fulfilled that, but it's really to put closure around something that really wrenched our family," he said.</p> <p>In order to bring closure to the family, Twiggy and his sister Janine have travelled to PNG onboard a purpose-built research vessel and joined by a crew of experts, including marine archeologists.</p> <p>The mission has been ongoing for many years with the blessing of the PNG government and the assistance of RAAF members, but has remained under wraps until now. </p> <p>In 2021, the family thought they had a breakthrough with their mission. </p> <p>"It was really emotional, very heart-wrenching as you went down into the depths thinking, 'Am I going to dive on uncle David's plane and be part of solving the mystery maybe of his remains maybe even his dog tags?'</p> <p>The serial number on David Forrest's Beaufort bomber was A9-188, but the bomber they'd found was A9-186.</p> <p>"I had to tell Dad I can confirm it was a Beaufort bomber, I can confirm it was Australians, but I have to confirm it wasn't your brother's. That was tough."</p> <p>While Twiggy admitted that the chances of finding his uncle's remains are slim, he said he owed it to his father to keep looking. </p> <p>"For my kids and myself, the standard I hold myself to is doing your absolute best," he said. </p> <p>"It's not whether or not you achieve it, it's did you do your best?"</p> <p><em>Image credits: A Current Affair </em></p>

International Travel

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Survey unveils Aussies thoughts on tourism tax

<p>Earlier this year, Bali launched a controversial tourism tax, which meant that every traveller entering the island would have to pay a $15 fee, which the Indonesian province have said will be used for environmental and cultural projects. </p> <p>Now, Aussies have shared their thoughts on introducing a similar system here, and survey results have revealed that many are keen for the tourism tax to be introduced here. </p> <p>Travel provider InsureandGo conducted the survey and found that 60 per cent of Australians would support the government introducing a tax to combat the rising environmental toll of tourism.</p> <p>"Tourist taxes are a relatively new concept, but as travel demand swells, we are seeing more countries adopt the levy," InsureandGo Chief Commercial Officer Jonathan Etkind said. </p> <p>"What's heartening is that only a minority of 37 per cent of respondents don't support tourism taxes, demonstrating just how many Australians support the concept of sustainable travel."</p> <p>The response comes amid increased sustainability concerns on our flora and fauna, which are being threatened by over-tourism. </p> <p>The tax is particularly supported by younger Aussies aged between 18 to 30, with 73 per cent of them saying yes to tourism taxes. </p> <p>Etkind said that this may be because younger Aussies are typically more aware of the environmental impacts of travel compared to the older generation, who may be less accustomed to the tax. </p> <p>Along with Bali, other cities and countries have started introducing similar fees to combat overtourism,  with Venice set to charge day-trippers a fee of 5 Euros ($8.20) per visit. </p> <p>Amsterdam, Netherlands has the highest tourism tax in Europe, with the former 7 per cent hotel tourist levy rising to 12.5 per cent this year. </p> <p>New Zealand also charges international visitors excluding Aussie citizens and permanent residents $25 levy ($32.64 AUD) to address the challenges created by tourism in its conservation areas. </p> <p><em>Image: Getty</em></p>

International Travel

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"Worst experience of our lives": Aussies break silence after being stranded by cruise ship

<p>An Australian couple have spoken out about how their dream holiday turned into a nightmare after they were abandoned by their cruise ship and left stranded in Africa. </p> <p>Violetta and Doug Sanders were two of eight travellers on the Norwegian Dawn cruise ship who took off on a private tour not organised by the cruise while they were docked on the small African island of São Tomé. </p> <p>After their <a href="https://oversixty.com.au/travel/travel-trouble/the-key-decision-that-led-to-cruise-passengers-being-abandoned-by-ship" target="_blank" rel="noopener">private tour ran late</a>, the Aussie pensioners and their fellow travellers were unable to rejoin the cruise as the ship was ready to disembark from the port, and were left stranded. </p> <p>Doug and Violetta are still attempting to rejoin the cruise in Senegal to be reunited with valuables such as their passports to finish out their journey. </p> <p>The couple spoke to <em>Sunrise</em> on Wednesday, detailing their nightmarish experience in the foreign country. </p> <p>“It’s been the worst experience of our lives to be abandoned like that in a strange country, can’t speak the language — Portuguese or an African (language),” Violeta said.</p> <p>“We have no money, our credit cards aren’t accepted.”</p> <p>The group of stranded travellers have been racing through six African countries to get to where the ship is docking in Senegal in time, but US travellers Jill and Jay Campbell have cast doubt on whether they will re-board the ship.</p> <p>“We believe that it was a basic duty of care that they have forgotten about — although there are a set of rules, they have followed them too rigidly,” Jill told US media overnight.</p> <p>The group, which included four elderly people, a pregnant woman, a quadriplegic and a person with a heart condition, were set to rejoin the ship last Sunday in The Gambia, however, low-tide meant the ship couldn’t dock at the African port.</p> <p>The Campbells have been using their credit card to look after the entire group, spending more than $5,000 USD so far.</p> <p>Norwegian Cruise Lines has said it is up to guests to be back on time.</p> <p>“Guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily communication and posted just before exiting the vessel,” it said.</p> <p>The cruise line later said it was in contact with passengers and had been “working closely with authorities” to allow the guests to re-join the ship.</p> <p><em>Image credits: Sunrise </em></p>

Travel Trouble

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"This is a tragedy": Aussie aid worker killed in Gaza identified

<p>The identity of an Australian humanitarian worker killed in a recent airstrike in Gaza has been confirmed as Melbourne-born Lalzawmi "Zomi" Frankcom.</p> <p>Ms Frankcom, along with three other international aid workers and a Palestinian driver, was killed in Central Gaza while working with the World Central Kitchen (WCK) charity, with video footage posted to social media showing their bodies at Al-Aqsa Martyrs Hospital in Deir al-Balah.</p> <p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">The group were travelling through Northern Gaza into Central Gaza when their vehicle was targeted in an airstrike, Mahmoud Thabet, a Palestinian Red Crescent paramedic, <a href="https://www.9news.com.au/world/australian-aid-worker-killed-in-airstrike-in-central-gaza/69263304-6e35-42c9-bd71-5cea880a4d2b" target="_blank" rel="noopener">told the <em>Associated Press</em></a>.</span></p> <p>They had been distributing aid supplies to civilians in Northern Gaza and were returning to Central Gaza when the airstrike hit them. </p> <p>Staff produced the passports of three British, Australian and Polish workers who perished, with the nationality of the fourth not immediately known – however, all five were clothed in protective gear with the charity's logo on it.</p> <p>It is unclear why the vehicle was targeted, and the source of the strike has not been confirmed. </p> <p>WCK confirmed the attack with a statement: "We are aware of reports that members of the World Central Kitchen team have been killed in an IDF attack while working to support our humanitarian food delivery efforts in Gaza."</p> <p>"This is a tragedy. Humanitarian aid workers and civilians should NEVER be a target. EVER."</p> <p>Frankcom, 44, has engaged in both national and international humanitarian work, and helped provide aid to communities affected by the Blacksummer2019 bushfires in Braidwood, NSW, according to <a href="https://www.9news.com.au/world/australian-aid-worker-killed-in-airstrike-in-central-gaza/69263304-6e35-42c9-bd71-5cea880a4d2b" target="_blank" rel="noopener">9News</a>.</p> <p>She successfully completed a course at Harvard University focusing on Humanitarian Response to Conflict and Disaster in 2021. </p> <p>Prime Minister Anthony Albanese told the ABC he was concerned by the news.</p> <p>"I'm very concerned about the loss of life that is occurring in Gaza," he said. "My Government has supported a sustainable ceasefire, we've called for the release of hostages, and there have been far too many innocent lives – Palestinian and Israeli – lost during the Gaza Hamas conflict."</p> <p><em>Image: Supplied</em></p>

Caring

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Aussie surf icon Mick Fanning struck by family tragedy

<p>Australian surfing legend Mick Fanning has been struck by yet another devastating loss in his family. Reports have emerged confirming the passing of Fanning’s brother, Edward, who was in his 40s at the time of his death. This tragic event adds to the already heavy burden of grief that Fanning has endured over the years.</p> <p>The Fanning family has faced multiple heartbreaking losses in the past. In 2015, Mick lost his older brother Peter at the age of 43. Prior to that, in 1998, another of Mick’s brothers, Sean, tragically passed away in a car accident at the young age of 20.</p> <p>News of Edward’s passing came through a heartfelt message from Stevie Maher, a close friend of Edward and a prominent bodyboarder from Coolangatta.</p> <p>Maher took to Facebook to express his condolences and share his grief with the Fanning family. In his poignant post, Maher fondly reminisced about the cherished moments he shared with Edward:</p> <p>"Firstly I want to send my condolences to the Fanning family … mum Liz, dad John, sister Rachel and brother Mick,” Maher wrote. “My heart is broken to hear the passing of my best mate. I enjoyed and had so many amazing times with you Eddie. You were in my wedding party, had so many epic times together in Indo and we were just best mates. I’m goin’ to miss you Eddie and now you rest in peace.”</p> <p>Edward, who had been working at a surf camp in Madagascar, leaves behind a legacy of friendship, adventure and camaraderie. His presence will be deeply missed by all those who knew him, especially by his grieving family and closest friends.</p> <p>As the world mourns alongside Mick Fanning, we extend our deepest condolences to him and his family, hoping they find solace and strength in each other's love and the cherished memories they hold dear.</p> <p><em>Images: Facebook / Instagram</em></p>

Family & Pets

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Is hyaluronic acid as effective as skincare brands claim?

<p><em><a href="https://theconversation.com/profiles/lian-liu-1459225">Lian Liu</a>, <a href="https://theconversation.com/institutions/university-of-surrey-1201">University of Surrey</a></em></p> <p>Hyaluronic acid has become a huge buzzword in the beauty industry, with everything from creams and cleansers to shampoos containing it. Often, these products are marketed to consumers with the promise that hyaluronic acid will boost hydration – important for keeping the skin looking its best.</p> <p><a href="https://www.frontiersin.org/articles/10.3389/fvets.2019.00192/full">Hyaluronic acid</a> is ubiquitous in our organs and tissues, playing a crucial role in the function of our cells and tissues.</p> <p>Hyaluronic acid has been in clinical use for decades, for example, as an injectable between joints to help <a href="https://pubmed.ncbi.nlm.nih.gov/31294035/">lubricate cartilage</a>. But at the turn of the century, cosmetic companies began using it as a moisturising ingredient in cosmetic products.</p> <p>Topically, it’s thought that hyaluronic acid works by holding and retaining water molecules in order to <a href="https://www.sciencedirect.com/science/article/abs/pii/S014181301833770X">hydrate the skin</a> and restore elasticity, preventing wrinkles. When combined with sunscreen, hyaluronic acid may be capable of protecting the skin against ultraviolet radiation as it has <a href="https://doi.org/10.1016/j.ijbiomac.2018.09.188">antioxidant properties</a> (meaning it prevents damage caused by oxidising agents, such as ultraviolet radiation).</p> <p>One of the most frequent marketing claims used to sell hyaluronic acid is the long-held belief that hyaluronic acid holds 1,000 times its weight in water. This means it can maintain moisture and reduce moisture loss.</p> <p>But this claim has been called into question recently, with <a href="https://www.newscientist.com/article/2418345-benefits-of-hyaluronic-acid-in-skincare-products-have-been-oversold/">numerous publications</a> recently discussing <a href="https://www.dailymail.co.uk/health/article-13140853/Benefits-hyaluronic-acid-skincare-oversold.html">the findings</a> of a <a href="https://chemrxiv.org/engage/chemrxiv/article-details/64b5b086b053dad33a6cdcaf">pre-print paper</a> which suggests this claim is not true.</p> <p>The authors of the pre-print, researchers from the University of California, looked into the molecule-binding properties of hyaluronic acid and water to test the claim that it can hold 1,000 times its weight in water.</p> <p>To do this, the researchers created a solution containing 1g of hyaluronic acid and 1,000g of water (0.1% of hyaluronic acid), which was compared with just water. They then applied heat to both solutions, measuring the thermal changes that occurred. They found that there was not much difference in the changes that occurred in the 0.1% hyaluronic acid solution compared with the pure water. They therefore concluded that the long-held claim is not true.</p> <p>These findings may have consumers wondering how well their hyaluronic acid products actually work if it doesn’t hydrate the skin as much as previously claimed.</p> <h2>How hyaluronic acid works</h2> <p>While there’s no disputing the experimental results obtained, the conclusion on hyaluronic acid’s water-holding capacity is not applicable to all forms of hyaluronic acids.</p> <p>Hyaluronic acid comes in different molecular sizes. This pre-print only looked at one medium-sized hyaluronic acid molecule in their experiments. This means the results may only be true for products containing medium and smaller sized hyaluronic acid molecules.</p> <p>When hylauronic acid interacts with water, its water-loving and water-hating parts lead to electrostatic repulsion. This enables large numbers of hyaluronic acid molecules to <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1468-3083.2004.01180.x">form networks</a>, which look a bit like honeycombs, and expand.</p> <p>The larger the hyaluronic acid’s molecule size, the more capable it is of forming these honeycomb structures – and also the more able it is to retain water relative to its own weight.</p> <p>Hyaluronic acid with larger molecular sizes will form these networks at a concentration of 0.1%, meaning it can hold 1,000 times its own weight in water. Some very large molecules will even form these networks at a <a href="https://pubmed.ncbi.nlm.nih.gov/2012600/">concentration as low as 0.05%</a>. This means it can hold 2,000 times its weight in water.</p> <p>It’s also worth noting that hyaluronic acid doesn’t just hold moisture and hydrate the skin. Because of its <a href="https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1468-3083.2004.01180.x">hydrating and antioxidant effects</a>, it also promotes cell regeneration and stimulates collagen production. So hyaluronic acid’s benefits go beyond its ability to retain water.</p> <p>Although this paper may have partially debunked one popular claim about hyaluronic acid’s moisturising abilities, that doesn’t mean you should stop using it. The research still shows there’s no doubt about hyaluronic acid’s moisturising abilities, which can leave skin softer, smoother and with fewer wrinkles. Plus, hyaluronic acid’s antioxidant effects promote the growth of new skin cells and collagen.</p> <p>But if you want to make sure you’re getting the most effective product possible, look for one containing multiple weights of hyaluronic acid molecules (sometimes labelled as “triple weight”, “multiweight” or “multi-molecular weight”). Also look for a product containing a minimum hyaluronic acid concentration of 0.1%.</p> <p>This is because research suggests products containing a <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/jocd.14981">formulation of multiple sizes</a> of hyaluronic acid molecules could be more beneficial for skin than formulations containing only one molecule size. This is partly due to smaller molecules permeating skin better, while the larger ones hold more water.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/224906/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/lian-liu-1459225"><em>Lian Liu</em></a><em>, Reader, School of Chemistry and Chemical Engineering, <a href="https://theconversation.com/institutions/university-of-surrey-1201">University of Surrey</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/is-hyaluronic-acid-as-effective-as-skincare-brands-claim-224906">original article</a>.</em></p>

Beauty & Style

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Millions of Aussies set for power bill relief

<p>Millions of Aussies are set for some financial relief, with electricity costs set to drop by up to 7 per cent in the coming months. </p> <p>The Australian Energy Regulator (AER) and Victoria's Essential Services Commission (ESC) both released their draft default market offers - the maximum energy retailers are allowed to charge customers - for the 2024-25 financial year. </p> <p>Under the AER draft, residents in Sydney, Newcastle and the Hunter on the default offer will pay between 3 and 3.4 per cent less for electricity starting from July 1. </p> <p>The biggest drop is set for Victoria, with the ESC proposing a 6.4 per cent decrease. </p> <p>Those in Western Sydney, the Illawarra, and South Coast, will see their electricity bills decrease by 1.9 to 7.1 per cent. </p> <p>South Australians will receive a drop between 0.5 and 2.5 per cent. </p> <p>A number of small business customers will also benefit from lower power bill costs with 9.7 per cent for Sydney, Newcastle and the Hunter; 4.4 per cent for Western Sydney and the South Coast; 0.3 per cent for South-East Queensland; 8.2 per cent for South Australia; and 7 per cent for Victoria.</p> <p>Energy Minister Chris Bowen welcomed the news of lower power bill costs, but acknowledged that it will continue to play a part in the cost of living challenges faced by many Australians. </p> <p>"This is encouraging news," he said.</p> <p>"Encouraging for those small businesses and families who will receive lower energy bills as a result.</p> <p>"But nobody should suggest that there aren't real cost of living pressures around the world and in Australia, and energy prices are of course part of that and will continue to be."</p> <p>Not everyone will see a drop, with customers in the rest of regional NSW to get a small increase of 0.9 per cent, while the default offer for South East Queensland will increase by up to 2.7 per cent.</p> <p>While not all households are on the default offer, Bowen said that the AER's decision will also affect those not on the offer. </p> <p>"This either impacts directly or indirectly your energy bill," he said.</p> <p>"Directly for those on the default market offer. For those who aren't on the direct market offer, indirectly - the energy companies have to benchmark themselves against this, tell their consumers how they compare to this, and it provides very real pressure on them to match it.</p> <p>"If they don't, consumers will know about it and will make choices accordingly.</p> <p>"It's partly about those on the default market offer, but it actually impacts on all our bills indirectly."</p> <p>AER chair Clare Savage said that the cost of living crisis was the main contributor for their draft decision. </p> <p>"We know that economic conditions have put pressure on many Australians and the increases in electricity prices over the last two years has made energy less affordable for many households," she said. </p> <p>"In light of this, the AER has, in this decision, placed increased weight on protecting consumers." </p> <p>The draft decision is not final, with both the AER and ESC to receive consultation and feedback from stakeholders before confirming their default market offers in May.</p> <p><em>Image: Getty</em></p>

Money & Banking

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Millions of eligible Aussies about to receive financial boost

<p>Starting this Wednesday, millions of Australians relying on Centrelink benefits will see a welcome increase in their payments. With indexation kicking in, fortnightly boosts ranging from $14 to $30 will be allocated to eligible recipients, depending on their specific circumstances and the type of payment they receive.</p> <p>This adjustment will not only benefit current beneficiaries but also extend support to more individuals, with an additional 77,000 parents now qualifying for higher payment rates. The eligibility criteria for certain payments have been expanded, particularly for parents whose youngest child is under 14, a significant extension from the previous threshold of under eight.</p> <p>Income and assets limits tied to these payments will also experience an uptick in line with the indexation process, offering further relief to recipients. But how exactly will these increments manifest across different categories of payments?</p> <p>For single parents, the fortnightly payment will see a boost of $17.50, while partnered parents will witness an increase of $12.30 individually. Moreover, the income free area will rise to $1,345 for each person, an enhancement of $20 per fortnight.</p> <p>Jobseekers with children or those aged over 55 will receive an additional $14.40 fortnightly. Single JobSeeker recipients without children and individuals aged over 22 on ABSTUDY will enjoy a $13.50 increase per fortnight, with couples receiving an extra $12.30 each.</p> <p>Rent assistance, however, will see relatively modest increments, ranging from $2.27 to $3.40, depending on the recipient's family situation.</p> <p>For those on the age pension, disability support pension, and carer payment, the increase is more substantial, with singles receiving an extra $19.60 and couples combined receiving $29.40 each fortnight. This brings the maximum rate of the pension to $1116.30 for singles and $1682.80 for couples, including pension and energy supplements.</p> <p>Amanda Rishworth, the Social Services Minister, explains that indexation plays a crucial role in ensuring that welfare recipients can cope with inflation and the rising cost of living – and that addressing these pressures remains a top priority for the government.</p> <p>This increase in Centrelink payments comes at a critical time when many Australians are grappling with economic uncertainty due to various factors, including the ongoing pandemic. While these adjustments may seem modest to some, they can make a significant difference for those relying on welfare support to make ends meet.</p> <p>It's essential for eligible individuals to stay informed about these changes and ensure they receive the full benefits they're entitled to. For those who may be unsure about their eligibility or how to navigate the system, seeking assistance from Centrelink or relevant support services can provide valuable guidance.</p> <p>As the cost of living continues to evolve, initiatives like indexation serve as vital mechanisms for maintaining the welfare safety net and supporting vulnerable members of society. By keeping pace with economic realities, these adjustments strive to provide meaningful relief to those who need it most, contributing to a more equitable and inclusive society for all Australians.</p> <p><em>Image: Getty </em></p>

Money & Banking

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Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand in the first place?

<p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Think of some of the world’s biggest brands: Nike, McDonald’s, Coca-Cola, Apple. With what do you associate them? Are they positive associations? Now consider, do you trust them?</p> <p>Brand trust is a measure of how customers <em>feel</em> about a brand in terms of how well the brand delivers on its promises. Trust is an important measure for any organisation, large or small.</p> <p>Whether or not customers trust a brand can be the difference between choosing that brand’s products or services over another.</p> <p>In Australia, Woolworths <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">held the title</a> of our most trusted brand for three and a half years. But recent cost-of-living pressures have put supermarkets in the spotlight for all the wrong reasons.</p> <p>Roy Morgan Research’s <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">most recent trust rankings</a> show Woolworths has slipped to number two, handing its crown to hardware behemoth Bunnings.</p> <p>It’s clear that trust is fragile and can be quickly squandered when brands lose touch with those they serve.</p> <p>So what makes us trust a brand in the first place? And why do we trust some more than others?</p> <h2>What makes us trust a brand?</h2> <p>According to customer experience management firm Qualtrics, <a href="https://www.qualtrics.com/au/experience-management/brand/brand-trust/">brand trust</a> is</p> <blockquote> <p>the confidence that customers have in a brand’s ability to deliver on what it promises. As a brand consistently meets the expectations it has set in the minds of customers, trust in that brand grows.</p> </blockquote> <p>There are many ways to go about measuring brand trust. A typical first step is to ask lots of people what they think, collating their general opinions on product quality and the brand’s customer service experience.</p> <p>This can be strengthened with more quantifiable elements, including:</p> <ul> <li>online ratings and reviews</li> <li>social media “sentiment” (positive, negative or neutral)</li> <li>corporate social responsibility activities</li> <li>philanthropic efforts</li> <li>customer data security and privacy.</li> </ul> <p>Some surveys go even deeper, asking respondents to consider a brand’s vision and mission, its approaches to sustainability and worker standards, and how honest its advertising appears.</p> <h2>Is this a real and useful metric?</h2> <p>The qualitative methodology used by <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan</a> to determine what Australian consumers think about 1,000 brands has been administered over two decades, so the data can be reliably compared across time.</p> <p>On measures of both trust and distrust, it asks respondents which brands they trust and why. This approach is useful because it tells us which elements factor into brand trust judgements.</p> <p><a href="https://roymorgan-cms-prod.s3.ap-southeast-2.amazonaws.com/wp-content/uploads/2024/03/07035120/9472-Risk-Monitor-Quartely-Update-December-2023-1-1.pdf">Customer responses</a> about the survey’s most recent winner, Bunnings, show that customer service, product range, value-for-money pricing and generous returns policies are the key drivers of strong trust in its brand.</p> <p>Here are some examples:</p> <blockquote> <p>Great customer service. Love their welcoming staff. Whether it’s nuts and bolts or a new toilet seat, they have it all, value for money.</p> <p>Great products and price and have a no quibble refund policy.</p> <p>Great stock range, help is there if you need it and it is my go-to for my gardening and tool needs. Really convenient trading hours, and their return policy is good.</p> </blockquote> <p>In addition to trust, there are three other metrics commonly used to assess brand performance:</p> <ul> <li> <p><strong>brand equity</strong> – the commercial or social value of consumer perceptions of a brand</p> </li> <li> <p><strong>brand loyalty</strong> – consumer willingness to consistently choose one brand over others regardless of price or competitor’s efforts</p> </li> <li> <p><strong>brand affinity</strong> – the emotional connection and common values between a brand and its customers.</p> </li> </ul> <p>However, trust is becoming a disproportionately important metric as consumers demand that companies provide <a href="https://www.forbes.com/sites/bernhardschroeder/2020/01/16/from-the-traditional-to-the-outrageous-four-brands-that-use-honest-transparency-to-build-loyal-customers-with-non-traditional-marketing-and-branding/?sh=6689f81320a1">increased transparency</a> and exhibit greater care for their customers, not just their shareholders.</p> <h2>Why do Australians trust retailers so much?</h2> <p>Of Australia’s top ten most trusted brands, seven are retailers – Bunnings, Woolworths, Aldi, Coles, Kmart, Myer and Big W.</p> <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=1 600w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=2 1200w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=3 1800w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=1 754w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=2 1508w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=3 2262w" alt="table shows that Bunnings is now Australia's most trusted brand, and Optus the least trusted brand." /></a><figcaption><span class="caption">The latest changes to Australia’s most trusted and most distrusted brand rankings.</span> <span class="attribution"><a class="source" href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan Single Source (Australia)</a></span></figcaption></figure> <p>This <a href="https://www.fastcompany.com/90901331/america-most-trusted-brands-companies-report-2023-morning-consult">stands in contrast</a> with the United States, where the most trusted brands are predominantly from the healthcare sector.</p> <p>So why do retail brands dominate our trust rankings?</p> <p>They certainly aren’t small local businesses. Our retail sector is <a href="https://www.afr.com/companies/retail/in-the-shopping-trolley-war-the-supermarkets-have-to-give-20240122-p5ez4k">highly concentrated</a>, dominated by a few giant retail brands.</p> <p>We have only two major department stores (David Jones and Myer), three major discount department stores (Big W, Target and Kmart) and a <a href="https://www.abc.net.au/news/2024-02-23/a-history-of-the-duopoly-coles-woolworths/103494070">supermarket “duopoly”</a> (Coles and Woolworths).</p> <p>It’s most likely then that these brands have been enjoying leftover goodwill from the pandemic.</p> <p>As Australia closed down to tackle COVID-19, the retail sector, and in particular the grocery sector, was credited with enabling customers to <a href="https://www.smh.com.au/business/companies/inside-story-how-woolworths-and-coles-joined-forces-to-avert-covid-19-disaster-20200611-p551lk.html">safely access</a> food and household goods.</p> <p>Compared with many other countries, we did not see a predominance of empty shelves across Australia. Retailers in this country stepped up – implementing or improving their online shopping capabilities and ensuring physical stores followed health guidelines and protocols.</p> <p>Now, with the pandemic behind us and in an environment of high inflation, the <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">big two supermarkets</a> face <a href="https://www.theguardian.com/australia-news/2024/feb/20/do-coles-woolworths-specials-actually-offer-savings-choice-survey-supermarket-price-gouging-inquiry">growing distrust</a> and a <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">public inquiry</a>.</p> <h2>Lessons from the losers</h2> <p>After <a href="https://www.theguardian.com/business/2023/nov/20/optus-scandals-network-outage-cyberattack-ceo-resignation-kelly-bayer-rosmarin">two high profile disasters</a>, Optus finds itself the most distrusted brand in Australia.</p> <p>Its companions in the “most distrusted” group include social media brands Meta (Facebook), TikTok and X.</p> <p>Qantas, Medibank Private, Newscorp, Nestle and Amazon also made the top 10.</p> <p>The main reason consumers distrust brands is for a perceived failure to live up to their promises and responsibilities.</p> <p>For example, <a href="https://www.washingtonpost.com/technology/2023/09/18/amazon-working-conditions-safety-osha-doj/">worker conditions at multinational firm Amazon</a> are seen by some consumers as a reflection of questionable business practices.</p> <p>Other brands may have earned a reputation for failing to deliver the basics, like when chronic <a href="https://www.afr.com/companies/transport/compensating-travellers-for-cancelled-flights-long-overdue-20240212-p5f45c">flight delays and cancellations</a> plagued many Qantas customers.</p> <h2>Lessons from the winners</h2> <p>On the flip side, consumers have rewarded budget-friendly retailers with increased trust in the most recent rankings.</p> <p>Aldi, Kmart and Bunnings have improved their standing as trusted brands, no doubt in part because they have helped many Australian consumers deal with tight household budgets.</p> <p>As discretionary consumer spending continues to tighten, we may see a more permanent consumer shopping <a href="https://www.theaustralian.com.au/business/retail/rise-of-the-value-shopper-as-budgets-are-crunched-a-threat-and-opportunity-for-retailers/news-story/9b7a355cfb3866ec60d2ee42b7cbd567">shift towards value for money</a> brands and discounters.</p> <p>Trust is a fragile thing to maintain once earned. As we move through 2024, Australian companies must pay close attention to their most important asset – strong relationships with those they serve.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225578/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, Senior Lecturer in Retail Marketing, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/bunnings-has-toppled-woolworths-as-australias-most-trusted-brand-what-makes-us-trust-a-brand-in-the-first-place-225578">original article</a>.</p>

Money & Banking

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Aussie street crowned "world's coolest"

<p>Global media company <em>Time Out</em> have released their official list of the world's coolest streets, with one busy street in Melbourne's inner north coming in first place. </p> <p>What makes a street cool? Well, according to the publication, each street's food offerings, drink options, cultural delights, nightlife and overall sense of community are the main factors that were taken into consideration when they made their list. </p> <p>To create the 2024 lineup, the publication had their global team of local expert editors and contributors each make a case for the coolest street in their city. </p> <p>Melbourne's High Street claimed the top spot local Time Out Melbourne editor Leah Glynn praising the road's "epic restaurants, hidden bars, live music venues and boutique shops". </p> <p>Glynn said that the street’s “bona fide cool status” comes down to one thing - “its unique, something-for-everyone local businesses”.</p> <p>The street itself is easily accessible from the CBD via the 86 tram line and criss-crosses the suburbs of Northcote, Thornbury and Preston. </p> <p>Hollywood Rd, one of the oldest streets in Hong Kong came in second. Pre-dating LA's famous entertainment district, the street itself is home to incredible restaurants including Michelin-starred Tate Dining Room.</p> <p>It's also home to the Man Mo Temple and the Mid-Levels Escalators, the world's longest outdoor covered escalator system.</p> <p>East Eleventh in Austin came in third, as it "encapsulates the city's spirit" for packing so many venues in a short quarter-mile. </p> <p>One other Australian street made it into the list of the top 30 coolest streets and that street is Sydney’s Foster St, which came in 23rd. </p> <p>“Along with neighbouring Campbell St, it’s part of the inner city precinct known as the Hollywood Quarter,” <em>Time Out</em> said. </p> <p>“Despite the dazzling name, the quarter brings low-key cool vibes, and is bordered by Central, Thai Town, and cool suburbs Surry Hills and Darlinghurst.”</p> <p><strong>Here is Time Out's Top 10 coolest streets: </strong></p> <ol> <li>High St, Melbourne</li> <li>Hollywood Rd, Hong Kong</li> <li>East Eleventh, Austin</li> <li>Guatemala St, Buenos Aires</li> <li>Commercial Dr, Vancouver</li> <li>Jalan Petaling, Kuala Lumpur</li> <li>Rua da Boavista, Lisbon</li> <li>Arnaldo Quintela, Rio de Janiero</li> <li>Chazawa-dori, Tokyo</li> <li>Consell de Cent, Barcelona</li> </ol> <p><em>Images: </em><em>South China Morning Post via Getty Images</em></p>

Domestic Travel

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Surprising Aussie beach crowned best in the world

<p dir="ltr">An iconic Australian beach has been named the best in the world in a prestigious list of the most picturesque coastlines on the planet. </p> <p dir="ltr">Each year, <a href="https://www.cntraveller.com/gallery/best-beaches-in-the-world" target="_blank" rel="noopener">Condé Nast Traveler</a> ranks the beaches from around the world to curate a list of 34 locations that every beach lover needs to visit. </p> <p dir="ltr">In the top ten list, five beaches from both Australia and New Zealand feature, living up to the countries reputations of stunning coastlines. </p> <p dir="ltr">With a “combination of leaning palm trees on powdery sand”, the publication crowned Palm Cove Beach as the best beach in the world, describing the spot in Queensland as “the epitome of a tropical paradise”.</p> <p dir="ltr">Located north of Cairns, the publication shared that Palm Cove is relatively “crowd free” and home to a range of unique wildlife. </p> <p dir="ltr">While many on social media were quick to agree with the winning location, others argued that there are beaches around Australia more deserving of the crown. </p> <p dir="ltr">“The only way you rank Palm Cove as the best beach in the world is if you have never been to Palm Cove or don’t like beaches,” one wrote.</p> <p dir="ltr">“Eyre Peninsula beaches leave Palm Cove for dead,” another added.</p> <p dir="ltr">“Best beach if you don’t ever want to go in the water. What about all the magic in WA?” one questioned.</p> <p dir="ltr">Check out the top 10 list of the world’s best beaches below. </p> <p dir="ltr">10. Die Plaat, South Africa</p> <p dir="ltr">9. Awaroa, South Island, New Zealand</p> <p dir="ltr">8. Noosa Beach, Australia </p> <p dir="ltr">7. Dune du Pilat, France</p> <p dir="ltr">6. Mona Vale Beach, Australia</p> <p dir="ltr">5. Ora Beach, Indonesia</p> <p dir="ltr">4. Wategos Beach, Australia</p> <p dir="ltr">3. Brekon, Shetland</p> <p dir="ltr">2. Honopu Beach, Kauai, Hawaii</p> <p dir="ltr">1. Palm Cove Beach, Australia</p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

International Travel

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Rise in insurance premiums set to devastate Aussies

<p>Australians struggling with the cost of living are set to be hit with another blow to their wallets as health insurance premiums rise. </p> <p>Coming into effect on April 1st, private health insurance premiums are set to rise by more than 3 per cent, in the biggest increase in five years.</p> <p>The federal government has approved an average industry premium rise of 3.03 per cent, which will impact 14 million Australians paying for private health cover. </p> <p>The 2024 increase is slightly higher than a rise of 2.9 per cent in 2023, and 2.7 per cent in 2022 and 2021.</p> <p>In 2019, premiums rose by 3.3 per cent, making the 2024 rise the biggest in five years. </p> <p>Health Minister Mark Butler said the rise was smaller than the increase in wages, the age pension and inflation.</p> <p>“I wasn’t prepared to just tick and flick the claims of health insurers, as the opposition asked me to do,” Butler said.</p> <p>“I asked insurers to go back and sharpen their pencils and put forward a more reasonable offer for the 15 million Australians with private health insurance.”</p> <p>“Private health insurers must ensure their members are getting value for money,” Butler said.</p> <p>“When costs rise, Australians want to know that higher premiums are contributing to system-wide improvements like higher wages for nurses and other health workers and ensuring that affordable services are available.”</p> <p><em>Image credits: Getty Images </em></p>

Money & Banking

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Millions of Aussies to get cash boost in weeks

<p>Millions of Australians are set to receive more money when payments are indexed. </p> <p>On March 20, those on the age pension, disability support pension and carer payment will be pocketing extra money. </p> <p>Single people on the pension and carer payment can expect an extra $19.60, with maximum amount increasing to $1116.30. For couples, the rate will go up $29.40 per fortnight, with the maximum being $1682.80.</p> <p>People on rent assistance, JobSeeker, single parenting payments and ABSTUDY will also benefit from payment increases, with single parenting payment going up by $17.50 a fortnight.</p> <p>Single JobSeeker recipients with no kids, and people over 22 on ABSTUDY, will get an extra $13.50 per fortnight, while each member of a couple will get an additional $12.30 per fortnight.</p> <p>The government has also changed the eligibility criteria for parents seeking welfare payments, with the last budget revealing that 77,000 parents will receive benefits for the youngest child up to the age of 14 instead of eight. </p> <p>The income and assets limits will also be increased in line with indexation in March.</p> <p>Social Services Minister Amanda Rishworth said that these changes will be implemented to ensure that Centrelink recipients would be able to have more money in their accounts, with the rise in cost-of-living. </p> <p>“Our number one priority is addressing inflation and cost of living pressures,” Rishworth said.</p> <p><em>Image: Getty</em></p> <p> </p>

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